Infocomm Technology: CCP for Platform and System Professionals – ServiceNow Professionals
Reskill your competencies to take on new jobs
Accurate as of 30 Mar 2024
What is it?

CCPs are career conversion programmes targeted at mid-career Professionals, Managers, Executives and Technicians (PMETs) to undergo reskilling and move into new occupations or sectors that have good prospects.

About the Sector

Information and Communications (I&C) is a key economic growth sector that creates quality jobs and opens up exciting new opportunities for citizens. According to the Infocomm Media Development Authority (IMDA)’s Annual Survey on Infocomm Media Manpower 2020, the number of tech professionals employed across the economy grew by about 10,000 annually over the past few years, reaching around 216,000 in 2020. Demand will also extend beyond the sector into other sectors like finance, manufacturing, and retail.

Job Role Description (as per ICT Skills Framework)

 

  1. ServiceNow Developer

The ServiceNow Developer track maps to the Associate Applications Support Engineer role in the ICT Skills Framework (SFw). The Associate application Support Engineer is responsible for the providing support and ensuring the maintenance of specific software applications, which may be built in-house or third-party software. The individual should have a deep understanding of the application’s functionality and backend. The individual is responsible for providing the support to the application development, transition, and testing teams, resolve and document any issues with the application.

The individual will work in a team setting and is proficient in applications development and monitoring tools and techniques required by the organisation. The individual will also be familiar with the relevant software platforms on which the solutions are deployed.

The Associate Applications Support Engineer applies critical thinking skills to identify and solve problems The individual is passionate about analysing and resolving problems and addressing technical challenges and also possesses strong interpersonal skills.

 

2. ServiceNow System Administrator

The ServiceNow System Administrator tracks maps to the Associate Systems Support Engineer role in the ICT SFw. The Associate Systems Support Engineer performs routine systems administration related activities. The individual will ensure systems operate in a manner that meets business needs and that system improvements are successfully implemented. The individual will assist with implementing remedial actions in the event of system failures/breakdowns and to maximises service uptime, maintains system backups, manages service licensing and maintains security standards. The individual is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents.

The individual will work in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation and is also familiar with the relevant platforms on which the database is deployed on.

The Associate Systems Support Engineer can quickly and effectively solve issues as they arise. The individual can methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team and is able to communicate effectively and displays high service level standards.

 

About the Programme

The CCP for Information and Communications Technology is designed to equip mid-career Professionals, Managers, Executives and Technicians (PMETs) to undergo skills conversion and take on enhanced roles in the ICT industry.

Under the CCP for Information and Communications Technology, the individual will undergo up to 100% of On-the-Job training (OJT), as well as optional structured classroom trainings (where applicable) to take on the role.

Training will be conducted over 3 – 6 months depending on modality. Upon successful completion of the CCP, the individual will be equipped with the necessary skills to embark on a career in an Information and Technology-related role.

For more information on the Technical Skills and Competencies (TSCs) that may be acquired through the programme, please refer to SFw for ICT, found here.

  1. ServiceNow Developer – refer to Associate Application Support Engineer
  2. ServiceNow System Administrator – refer to Associate Systems Support Engineer

Who can apply?

Interested individuals and employers need to meet the following criteria:

Individuals

The Programme is open to all company-sponsored applicants who meet the following General Eligibility Criteria:

  • Singapore Citizen (SC) or Permanent Resident (PR);
  • Minimum 21 years old;
  • Graduated or completed National Service, whichever is later, at least two years prior, at the point of application;
  • Must not be a shareholder of the CCP company, or its related companies;
  • Must not be related to the owner(s) of the CCP company; and
  • Existing employees must have served at least one-year tenure with the employer to qualify for the Redeployment/Job Redesign Reskilling CCP

 

In addition, new hires should also adhere to the following:

  • Hired for not more than three (3) months prior to CCP commencement;
  • Must not be in the same or similar job role prior to joining the CCP; and
  • Must not be immediate ex-staff of CCP company or its related companies.

 

Employers

  • Registered or incorporated in Singapore with a valid Unique Entity Number (UEN) with Accounting and Corporate Regulatory Authority (ACRA);
  • Ensure that new hires / existing staff cannot be:
    • A shareholder of the CCP company, or its related companies;
    • Related to the owner(s) of the CCP company; and
    • (For new hires only) Immediate ex-staff of CCP company or its related companies;
  • (For new hires only) Offer a full-time PMET position employment contract on permanent terms or on contract terms that are no less than one (1) year;
  • Offer employment directly related to the job which the CCP is for, with remuneration that is aligned to the market rate;
  • Must put in place OJT for the trainees; and
  • Commit to the CCP training arrangements for the trainees.

 


How does it work?

Selected applicants will undergo screening, interview and shortlisting process as determined by the hiring employer.

Employers must commit to working with WSG and the appointed programme manager on necessary administrative matters related to the CCP.

Funding Support

WSG’s Funding to Employers

Standard Rate 

(SCs/PRs below age of 40)

Enhanced Rate

Salary Support

Up to 70% of monthly salary for CCP training duration (capped at $5,000* per month)

Up to 90% of monthly salary for CCP training duration (capped at $7,500* per month)

For SC/PR trainees who are unemployed and actively seeking employment for six months or more, and/or SC/PR trainees aged 40 years and above in the year of commencement of the CCP.

*Note

  • For trainees who commence training from 1 April 2024
  • For trainees who commence training before 1 April 2024, the funding is capped at $4,000 and $6,000 for Standard Rate and Enhanced Rate, respectively.

Annex A

TSCs that may be acquired through the Programme which are aligned to the SFw for ICT:

Associate Application Support Engineer

Technical Skills & Competencies (TSCs)

Proficiency Level

Applications Support and Enhancement

1,2

Business Needs Analysis

2

Configuration Tracking

1,2

Customer Experience Management

3,4

Cyber and Data Breach Incident Management

2

Process Improvement and Optimisation

3

Procurement

2

Service Level Management

3

Software Configuration

2

Software Testing

2

Stakeholder Management

2,3

Test Planning

2,3

 


Annex B

TSCs that may be acquired through the Programme which are aligned to the SFw for ICT:

Associate Systems Support Engineer

Technical Skills & Competencies (TSCs)

Proficiency Level

Business Needs Analysis

2

Configuration Tracking

1,2

Cyber and Data Breach Incident Management

2

Emerging Technology Synthesis

3

Infrastructure Support

1,2

IT Asset Management

2

Network Administration and Maintenance

1,2

Process Improvement and Optimisation

3

Procurement

2

Project Management

3

Security Administration

3

Service Level Management

3

Stakeholder Management

2,3

System Integration

3


Contact details

For individuals looking to apply for roles under the CCP for Platform and System Professionals - ServiceNow Professionals, please click on the ‘Apply’ button on the top of this page.

For interested companies looking to apply for the CCP for Platform and System Professionals - ServiceNow Professionals as a participating employer, you can reach out to NTUC Learning Hub by registering your interest here or reach out to them with the following contact details:

 

NTUC Learning Hub

Address: 73 Bras Basah Rd, NTUC Trade Union House, Singapore 189556

Email: ccp@ntuclearninghub.com

Contact: 6336 5482

PCP