Retail is an important industry in Singapore that provides employment to approximately 3% of the nation’s workforce, through more than 29,000 retail establishments.
Over time, the retail industry has evolved significantly as market conditions catalysed structural adjustments, such as increased localisation of jobs as businesses shift from traditional retail setups to establishing digital and/or an omni-presence. Opportunities for retail careers have also been enhanced with greater value-add as retail companies transform their business models and streamline processes to adapt to market demands, which in turn contributes to a vibrant, globally competitive retail landscape that appeals to both Singaporeans and global consumers.
WSG’s Career Conversion Programme for Retail Industry (CCP-RI) enables employers to hire and train new hires without relevant prior experience through On-the-Job Training (OJT)* to facilitate their conversion into the retail industry. This serves to increase the pool of jobseekers which employers can consider for their talent acquisition. The programme also complements business transformation and job redesign efforts as retail companies convert traditional roles into enhanced, digital and/or emerging retail roles, to create higher quality jobs that support business growth while retaining local employees. Successful completion of the CCP will equip participants with necessary skills to take on new, redesigned, hybrid and/or emerging job roles with good career prospects in the retail industry such as Customer Experience Ambassadors.
Companies interested to participate in this CCP may work with either of our appointed Programme Partners to customise an On-the-Job Training (OJT)* plan to support employees’ conversion into the new roles.
*Note: May be 100% OJT or complemented with external training if company lacked required in-house expertise to deliver OJT.