Hotel: CCP for Hotel Professionals (RnF)
Reskill your competencies to take on new jobs
Accurate as of 13 Apr 2022
Please refer to ‘Contact Details’ below on how to apply for this Programme.
What is it?

WSG’s Career Conversion Programme for Hotel Professionals aims to help hotels reskill new and existing workers for redesigned job roles. Under the 3-month programme, hotels can receive up to 90% of salary support for the training duration.

The Career Conversion Programme for Hotel Professionals will continue to support progressive hotels to redesign jobs for the post-COVID19 new norm in the following categories:

  1. Job redesign enabled through technology/digitalisation
  2. Job redesign in identified emerging areas:
  1. Digital Marketing and Analysis
  2. Health, Sanitisation and Ventilation
  3. Revenue Management
  4. Sustainability
  5. Wellness
  6. Hybrid Experience Design
  1. Functional job redesign with wage increment

Examples of job roles that can be considered for redesign include, but are not limited to:

Rank-and-File (RnF)

Guest Relations Agent


Service Crew

Housekeeping Attendant

Security Officer


Keen to learn more? Read on or download the factsheet and FAQs.

Who can apply?

All participating companies must fulfil the following criteria:

  • Registered or incorporated in Singapore;
  • Committed to work with WSG or its appointed partner on the necessary administrative matters related to the programme;
  • Able to meet one of the criteria:
    • Implemented/will implement technology and/or system[1] that enables job redesign into roles identified under the programme whitelist[2], and pays a fixed monthly salary[3] of at least $1,700 after the completion of programme;
    • Implement job redesign in one of the six identified emerging areas, and pays a fixed monthly salary of at least $1,700 after the completion of programme;
    • Implement mid to long term functional job redesign[4], and pays an increased salary with a fixed monthly salary of at least $1,700 or 5% wage increment, whichever is higher after the completion of programme
  • Committed to continuous reskilling and training arrangements


Candidates eligible for the programme must fulfil the following criteria:

  • Singapore Citizen or Permanent Resident;
  • Minimally 21 years old;
  • Must be offered/in a full-time position related to the job role which the CCP is for, and at least a 12-month employment contract;
  • Must not be a shareholder of the company, or its related companies;
  • Must not be related to the owner(s) of the company;
  • Must not be immediate ex-staff of the company; and
  • Must not be undergoing any programmes funded by WSG concurrently
  • For existing employees who are onboard the programme:
    • Have been hired for at least one year in the company as of date of training commencement
    • Have not been enrolled for the same programme[5] before
  • For new hires who are onboard the programme:
    • Must have graduated or completed NS for at least two years prior as of date of training commencement [6]
    • Must not have prior working experience or been in a similar job role in previous employment
    • Must be newly hired and able to commence training within the first three months of employment



[1] All supportable projects are to be enabled by technology adoption. The timelines for implementation can be: -

  • For Hotels which have implemented the tech/system - within 1 year from programme application
  • For Hotels which have yet to implement the tech/system – implement and complete training within 6 months from programme approval

[2] Please refer to Annex A for programme whitelist.

[3] Fixed Monthly Salary = Basic Monthly Salary + Fixed Monthly Allowances

[4] Multiskilling across functions, within functions, or across job levels

[5] WSG’s Career Conversion Programme for Hotel Professionals in 2019/2020

[6] This will be counted from the date of graduation from latest qualification, or date of completion of national service, whichever is later.

How does it work?

Course fee and salary support for the duration of training (3 months) will be provided to employers at the following rates:


Standard Rates

Enhanced Rates[1]


Up to 70% of salary capped at $4,000/month

Up to 90% of salary capped at $6,000/month



[1] Applicable for Singapore Citizens (SC) aged 40 and above, or have been unemployed and actively looking for jobs for ≥6 months

Contact details

For more information or to apply, please contact Programme Manager - Singapore Hotel Association (SHA) at